Frequently Asked Questions
Where can I find Mr. Espresso coffee?
You can see our most up-to-date list of restaurant, cafe and hotel accounts around the country on our Where to Find Us page. You can also visit us at The Caffè by Mr. Espresso in downtown Oakland or purchase beans and coffee-making equipment online.
What if I want to bring Mr. Espresso to my business?
We’d love to help! Call us during business hours at (510) 287-5200, email us at info@mrespresso.com, or fill out our Inquiry Form.
What is your return policy?
All of us at Mr. Espresso take the utmost pride in our roasting services. We also want to make sure our customers love our coffee as much as we do. If you don’t, we’re here to help you select the right coffee for you.
If you are not entirely satisfied with your purchase, you have 30 days to make an exchange from the date you received it. To be eligible for an exchange, you must return the item in the original packaging. Shipping charges to and from Mr. Espresso’s roastery in Oakland are non-refundable.
How do I get in touch with Mr. Espresso?
Customer Service is available between 9 am and 5 pm PT Monday through Friday via phone (510) 287-5200. Or email us at info@mrespresso.com. There are real people working in the office, and we love to talk to our customers.
Why do you roast over wood?
It’s an old-fashioned roasting technique that Carlo Di Ruocco brought with him from Italy. We’re among the very few American companies that still roast over a wood fire.
It’s a time-consuming and difficult technique to master, but we believe the quality of the heat delivered to the beans results in a superior espresso roast. Heat derived from wood has higher moisture content and is better suited for slow roasting. The natural humidity within the wood seems to envelop the beans during the roasting process, preserving more of the oils within. Meanwhile, the slow roasting aspect ensures the coffee is lower in acidity and higher in body. The result is most apparent in our espresso, yielding more crema, fuller flavor, and a smoother finish
Is there really a Mr. Espresso?
Yes! The original Mr. Espresso is the founder of the company, Carlo Di Ruocco. That’s his face on our coffee bags. In the early days, customers really called him “Mr. Espresso.” You can read more about Carlo and the Di Ruocco family here.
How do you source your beans?
We are proud to have longstanding relationships with growers around the world. Mr. Espresso’s VP of Coffee John Di Ruocco travels regularly to coffee farms to meet the people behind the beans. He supports producers who give back to their communities and offer fair wages to their farmers. Mr. Espresso seeks out women-led farms, small producers, organic producers, and Regenerative Organic Certified certified coffees.
Do you have an outlet store?
You can visit us at The Caffè by Mr. Espresso in downtown Oakland to purchase Mr. Espresso coffee by the bag and sip some excellent coffee drinks. You can also pick up beans at our Oakland roastery at 696 3rd Street during regular business hours.
Have more questions?
Call us at the office! (510) 287-5200. We’re happy to help you get the answers you need.