Retail Shipping

  • Coffee Shipping: All coffee orders ship via USPS at a flat rate of $5 to the contiguous United States; $7 to Hawaii and Alaska. Or you can select free local pickup at our Oakland roastery.
  • Home Machines & Gear Shipping: Select home machines ship free. All machines are available for Oakland roastery pickup at no charge.
  • Expedited Shipping: Need your coffee faster? Call us directly at (510) 287-5200 or e-mail us at office@mrespresso.com
  • Processing Times: Orders placed by 12:00 PM PST generally ship the next business day. Orders placed after 12:00 PM PST on Friday through Sunday will begin processing the following Monday

  • International Shipping: We currently ship within the United States only.

Coffee Subscriptions

  • Flexible Scheduling: You can pause, skip, modify, or cancel your recurring subscription at any time prior to your next billing date through your online customer account portal.

  • Order Processing: Subscription orders process automatically on your scheduled recurring date and ship within 1–2 business days.

  • Returns: Standard return and exchange policies apply to individual subscription shipments under our 14-Day Coffee Satisfaction Guarantee.

Wholesale Shipping & Deliveries

Mr. Espresso offers free personal delivery by our company trucks according to a weekly schedule. Please call our office to check on our schedule (510) 287-5200 or send an e-mail at office@mrespresso.com

Orders for delivery must be placed by 2:00 PM on the day before the scheduled delivery. There is a 15lb (or $150 minimum coffee order) for free delivery, unless otherwise specified on customer account. For orders falling below this minimum, a $10 delivery charge will be added.

All other orders will be shipped UPS Ground service. Orders must be placed by 12:00 PM for same day shipment. The minimum order for UPS wholesale shipping is 15 pounds or $150. For the greater Bay Area, UPS takes one day; Southern California takes two days.

Retail Returns & Guarantees

At Mr. Espresso, we take the utmost pride in our products. If something isn't right with your retail purchase, our customer support team is here to help you find a resolution.

  • Coffee Satisfaction Guarantee: If you’re not satisfied with your retail coffee, contact us within 14 days of delivery. We’ll work with you to exchange it for a roast you'll love or issue a refund (coffee must be returned in its original bag).

  • Merchandise Returns: Apparel and accessories must be unused, unwashed, and in original packaging. If you have questions about sizing before ordering, feel free to give us a call!

  • Machines & Brewing Gear Returns: Equipment must be unused, undamaged, and complete with all original packaging, manuals, and accessories.

To start a return or exchange within 14 days of receipt, please contact us at office@mrespresso.com or call (510) 287-5200.

Note on Refunds: Shipping fees are non-refundable. Refunds are processed within 3–5 business days back to your original payment method once returned items are received at our roastery.

Wholesale Returns

  • Returns must be previously authorized by contacting Mr. Espresso directly. Only unopened product within 7 days from date of receipt will be accepted.

  • Any discrepancies, shipping damage, or quality concerns must be reported to wholesale support within 48 hours of delivery by contacting us at office@mrespresso.com or calling (510) 287-5200.

  • Returns for wholesale machinery and commercial equipment are subject to individual vendor terms, restocking fees, and inspection before credit is issued.